Designed for Engineer To Order (ETO) manufacturers and custom design machines.
ETO [gives us] the capacity to explore [but also maintain operational consistency]. From delivery to delivery, you [don't have to learn] …
Overview
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with…
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What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry…
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Product Details
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What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management.
ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
- Reduce time spent entering data into separate systems to increase overall data integrity and compatibility across use cases.
- Deliver the best care with participant-focused features that attract new applicants, sustain connections and empower participants.
- Work smarter with time-saving features and best practices.
Bonterra ETO Features
- Supported: Multi-site program management
- Supported: Advanced report building
- Supported: Electronic signature
- Supported: Mobile capabilities
- Supported: Participant portal
Bonterra ETO Screenshots
Bonterra ETO Competitors
Bonterra ETO Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | USA, Australia, UK |
| Supported Languages | English |
Frequently Asked Questions
CaseWorthy, ClientTrack by Eccovia, and Bonterra Case Management are common alternatives for Bonterra ETO.
Reviewers rate Support Rating highest, with a score of 4.
The most common users of Bonterra ETO are from Mid-sized Companies (51-1,000 employees).
Bonterra ETO Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 60% |
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Reviews and Ratings
(72)Attribute Ratings
Reviews
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Score 8 out of 10
Vetted Review
Verified User
ETO [gives us] the capacity to explore [but also maintain operational consistency]. From delivery to delivery, you [don't have to learn] new symbols/new techniques - they simply keep on adding [useful features]. It is by all accounts truly stable on any workstation I've utilized it on. At the point when questions do come up, they [get] attention and are tended to by the support staff.
- It has all the earmarks of being a company with low staff turnover and steady individuals to chat with.
- We use it every day to deliver things for buying and checking verifiable costs of segments.
- I would make a more granular client organization plot.
- A portion of the passage techniques resembles an information base versus a bookkeeping page.
March 29, 2019
Not an ideal product
The current ETO system that we pay for is used exclusively for one program that serves clients across three different departments within our organization. It was purchased to serve as a case management tool, as we currently do not have any technology infrastructure to serve this purpose. It was also selected for its data collection features that would permit us to pull data about clients in this program.
- The administration of user accounts is easy to learn and manage.
- Creating touchpoints is relatively straightforward.
- The chat feature for help/support is really useful.
- The user interface is not intuitive and exceptionally difficult for non-tech savvy people to learn.
- The system is not as customizable as we were led to believe at the initial purchase.
- The system does not interface well with other systems. Organizationally we are moving towards data integration, and we will likely replace ETO because of this limitation.
- Considering the limitations of the system, the cost is quite high. We've seen only marginal benefits of this system over pen and paper, and the ROI is not promising.
- The initial build process was very frustrating. We didn't understand what the developer was billing us for. Something like simple touchpoint forms was billed for more hours than it would seem to require.
- A system like this should be both fully mobile compatible and have offline functionality.
- We would benefit from more nuanced security settings.
March 29, 2019
ETO in a Midsize Non-Profit
We use ETO as a case management system for our families. We use it across the entire organization. It allows us to compile and report on all case notes associated with individuals and families. These notes start when we perform our initial intake response and follow them through treatment and follow up sessions.
- Custom reporting allows for almost unlimited reporting options.
- The ability to create your own touchpoints means you can capture any data point you wish.
- Available webinar training sessions for administrators and reporting training.
- Still not browser neutral (requires Internet Explorer)
- Almost too much customization involved in reporting and administration. Definitely requires a dedicated admin to effectively use this software in the organization.
- High turnover in the account manager and customer relations team.
September 15, 2018
A Worthwhile Investment
We use ETO across our organization in programs, which include after-school programs for children and youth; day center and compassionate care services as well as short- and long-term residential programs for homeless adults; and support services for community members on the brink of homelessness. ETO allows us to track our outputs, like nights of shelter and class attendance. We also use it for Case Management and for evaluation of outcomes, like progression on the self-sufficiency matrix and employment obtained. ETO allows us to monitor progress of individual clients and aggregate progress of the organization.
- We are able to customize ETO to fit our program design and performance priorities.
- ETO was originally designed by professionals in social service so it fits a social service model very well without any challenges involved in retrofitting a sales tool for a social service setting.
- Over the years ETO has grown and improved from a software standpoint. They have partnerships with top-quality companies, like aws, so we have confidence in the software and the network--top-shelf.
- ETO uses Web Intelligence from SAP for reporting. It is a high quality and powerful reporting tool. We can customize our own reports and queries.
- Technology develops very quickly. Newer apps tend to have a sleeker, more modern feel than you get with ETO.
- Sometimes recording touchpoints in ETO can involve more clicks than we want.
- Full functionality is available on Internet Explorer only. While there has been an attempt towards browser neutrality and while for most users other browsers meet their needs, Internet Explorer remains the only reliable option for complete access to all features of ETO.
April 12, 2018
Very Unhappy
ETO is being used by all of our services as a client management system. We're using it to collect demographics, record efforts, track client progress, and produce various reports for grants, program and agency statistics, and staff management. The system is also used to track internal processes such as background checks and marketing efforts.
- ETO's greatest strength is its reporting capabilities, which runs off SAP BusinessObjects Web Intelligence
- Data entry forms are highly customizable
- Granular access permissions for user accounts
- ETO only works on Internet Explorer. There are no mobile apps, and it does not scale down well on a tablet or phone web browser. The fact that a large SaS package like ETO is not browser-neutral and device independent in 2018 is astonishing.
- Social Solutions continues to release add-on modules for ETO, but the core software has seen very little improvement over the past few years. When upgrades are made to the core system, only specific areas are improved, leaving others behind. Because of this, ETO feels extremely fragmented.
- All major upgrades come in the form of add-on products that cost more money.
- Support is sometimes very slow and difficult to work with.
January 26, 2018
ETO Review
Social Solutions ETO is currently being used in the workforce and economic development division. It's an excellent program to track data for grant outcomes as well as for applying for grants. The software is user-friendly and easy to customize to your needs. It also allows for real-time data reporting.
- Social Solutions ETO tech support is awesome. They assist you in a reasonable amount of time.
- Social Solutions ETO query wizard is excellent, it allows you to extract data that is important to an organization at that particular time.
- Social Solutions ETO is very user-friendly and you are able to customize the software to the organization's needs.
- When Social Solutions ETO made the decision to convert to the touch points system which is really great, they should have converted the customized data that organizations were using for free. Customers put in a lot of work customizing ETO to address their needs. The task was time consuming and there should be a why to convert the existing efforts, reports, etc.
- The platform that ETO runs best on currently is Internet Explorer, it should be browser friendly.
- I would like the ability to send participants group text messages, however, when Social Solutions has add-on features there is always a cost involved and some features I believe should simply be included as technology changes.
December 11, 2017
ETO Feedback
We use ETO to track progress on outcomes for each of our programs across the entire organization. While all programs enter data into the system, some are more sophisticated around outcomes tracking than others. We are consistently working to provide internal systems and supports for programs to transition from outputs tracking to outcomes analysis across the organization.
- Centralization - ETO allows for a level of customizability that means any program data can be collected and input into ETO, eliminating the need for tracking in various, disconnected spreadsheets or other systems.
- Reporting - ETO's built-in relationship with SAP Business Objects is a fantastic way for organizations to ensure that they are able to deliver actionable information from data that is entered into the system.
- Training - Social Solutions provides amazing training opportunities for administrators and report writers, enabling organizations to take advantage of the system's custsomizability without the associated cost and time constraints of relying solely on the system provider for new reports or additional features.
- Browser Compatibility - ETO is most compatible with Internet Explorer, causing frustration for staff members who want to use browsers like Chrome or Firefox.
- User Friendliness - While ETO has undergone many updates to make the system more user friendly, there are a number of upgrades that could be made so that the look and feel of the software is more intuitive, cutting down on the amount of training time for staff as well as potential data entry errors.
- Training - While Social Solutions offers wonderful administrator and report writer trainings, I've noticed that there is less training associated with more technical, software-related tasks that are still important for organizations to know. Some examples would be system architecture (how to set up sites vs. programs to match your organizational structure), system maintenance (examples of what sort of auditing should be done to ensure system security and appropriate access, and examples of how organizations can track changes made to the software).
November 28, 2017
Great customer service and product
Social Solutions developed and helped maintain a product used by our department. Their customer service was prompt and friendly and the product they created has been very useful and user friendly. I was surprised at how quick they were to respond to any issues along the way and troubleshoot any issues we had. The product I was involved with is being used across departments throughout the State of California by some that may not be familiar with the use of a computer so it was very user friendly and simple to understand. I would recommend them to anyone looking for a great working relationship and prompt customer support.
- Prompt customer service
- Friendly customer service
- Produced a simple and easy to use product used at several locations
- Troubleshooting software or connection issues prior to implementation